Privacy Policy

Privacy Policy

Introduction

Welcome to https://commercial-roofing-solutions.storysurge.net (hereinafter referred to as “Commercial Roofing Solutions,” “we,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy details our practices regarding the collection, handling, and protection of personal information in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • European Union’s General Data Protection Regulation (GDPR)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCT Data Privacy Act (CDTPA)
  • Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://commercial-roofing-solutions.storysurge.net
  • Any applications or software provided by us
  • Services and products offered through our platform
  • Interactions between users and our team via emails, calls, texts (SMS), or other communication channels

Important Note: This policy does not extend to third-party platforms, services, or websites accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before engaging with such services.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data during various user interactions:

  • Using Our Applications and Services: As an authorized user, your account information, payment details, and usage patterns may be collected and processed to provide you with our services.
  • Website Visits: When you visit our websites, we may track your browsing behavior, gather technical data (like device identifiers), and use cookies to enhance your experience.
  • Communications: Any time you communicate with us via email, phone, or SMS, we will record and store the content of such interactions for record-keeping and improvement purposes.

Personal Data Collection

We collect a variety of personal data to deliver our services and improve user experiences:

  • Account Information: This includes usernames, passwords, and account settings you create when signing up for our services.
  • Payment Information: Credit/debit card details, billing addresses, and transaction histories are securely stored to facilitate payments.
  • Financial Information: We may collect data related to your financial status if it’s necessary for service provision or marketing (with your consent).
  • Purchase Information: Details about products or services purchased through our platform, including quantities and prices.
  • Mobile Device Identifiers: Unique device identifiers that help us recognize your device when you use our apps.
  • Location Data: With your permission, we access location data to provide location-based services or tailor content to your region.
  • Feedback and Reviews: We encourage user feedback and reviews, which may include personal information if voluntarily submitted.
  • Social Media Information: If you choose to connect our platform with your social media accounts, we may collect data from those platforms (subject to their privacy policies).
  • Product Information: Data about the products you view or purchase on our site.

Cookies and Similar Technologies

We use cookies and similar tracking technologies for several purposes:

  • Strictly Necessary: These cookies enable core functionality, such as allowing users to log in and navigate through our sites securely.
  • Preferences: They remember user preferences, like language settings or customization choices, to provide a personalized experience.
  • Analytics: Analytics cookies help us understand how visitors engage with our websites and applications, enabling us to improve their performance.

Users have control over non-essential cookies through our Cookie Manager, where they can manage or opt out of specific types of tracking.

Data Retention and Deletion

We follow strict data retention policies, keeping personal data only as long as necessary for the purposes it was collected:

  • Legal Requirements: We may be legally obligated to retain certain data for a specified period.
  • Service Delivery: Personal data is retained while you use our services or until your account is closed.
  • Data Anonymization: Once the retention period ends, we anonymize or delete the data, ensuring it cannot be linked back to you as an individual.

Security Measures

We have implemented robust security measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction:

  • Encryption: We utilize encryption for both online data transmission and data storage to ensure secure handling of sensitive information.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have access controls in place, limiting data access only to authorized personnel.

Your Rights and Choices

In compliance with applicable laws, we respect your choices regarding personal data:

  • Consent: You can choose to provide or refuse certain types of data collection, usage, and sharing.
  • Access and Correction: You have the right to access and correct any inaccurate personal information we hold about you.
  • Data Portability: Upon request, we may transfer your personal data to another service provider, giving you control over how it is handled.
  • Opt-Out: You can opt out of marketing communications or specific tracking technologies by following the instructions provided in our emails or through platform settings.

Data Breach Notification

In the unlikely event of a data breach that compromises personal information, we will notify affected individuals as soon as possible, unless doing so would hinder the investigation or violation response. Our notification will include details about the incident, potential impact, and steps users can take to protect themselves.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through our website or via email to registered users. We encourage you to review this policy periodically to stay informed about your rights and choices.